Giovanna Earrings

When selecting the appropriate size for your jewelry, it is crucial to ensure a proper fit to avoid the inconvenience of returns and potential restocking fees. This guide aims to provide you with the necessary information to make an informed decision regarding your purchase.

Necklace

For necklaces, we recommend using a necklace that you already own and find comfortable as a reference. Measure the length of this necklace from the end clasp to the point where you typically clip it on. Alternatively, you may use a soft measuring tape or a piece of string to measure the desired length of the necklace you wish to purchase. Wrap the measuring tool around your neck to ascertain whether the length will provide a comfortable fit.

Ring

For rings, we utilize US sizing standards. Below is a size conversion chart to assist you in selecting the best size for your rings:

It is advisable to measure your finger at the end of the day when it is likely to be at its largest. Ensure that the measuring tool is snug but not too tight, as this will provide a more accurate representation of your ring size.

By following these guidelines, you can confidently select the appropriate size for your jewelry, ensuring a satisfactory fit and minimizing the likelihood of returns.

Friendly Reminder

Jewelry can be affected by sulfur, oxides, and sweat, leading to tarnishing and wear. Regular care is essential to preserve its luster and beauty.

• Keep in a jewelry box for protection when not in use.
• Avoid wearing jewelry when showering, swimming, or exercising.
• To prevent damage, avoid wearing jewelry while sleeping.
• To prevent damage to your jewelry, avoid contact with cosmetics, perfumes, and other chemicals.
• Pulling on your jewelry can lead to distortion or breakage. Please handle with care.
• Using silver polish on gold-plated items will damage the gold plating and cause it to wear off.

Shipping Policy

Shipping Methods and Times:

• Domestic Shipping: We offer USPS Ground shipping for all US orders. Processing time is 7 business days for 8A grade Cubic Zirconia Jewelies, and delivery typically takes 3-5 business days.
• International Shipping: We also offer shipping internationally. Rate will automaticlly apply at check out!

Return Policy

Returns and Exchanges:

• We accept returns of unworn and unwashed items within 15 days of the delivery date.
• Items must be in their original condition with all tags and packaging intact.

• Please contact our customer service team at ddddionefu@gmail.com to initiate a return.  

Return Shipping:

• Return shipping costs are the responsibility of the customer.
• We recommend using a trackable shipping method to ensure the safe return of your item.   

Refunds:

• Once we receive your returned item and verify its condition, we will process your refund within 5 business days.
• Refunds will be issued to the original method of payment.

Exceptions:

• We cannot accept returns for items that have been worn, damaged, or altered.
• Final sale items are not eligible for return.